Privacy Policy
Chumba Casino, owned and operated by VGW Malta (parent company: Virtual Gaming Worlds), is committed to protecting your personal information and ensuring a safe gaming experience for all users.
Personal Information Collection
We collect various types of personally identifiable information ("PII") when you create an account or use our platform. This PII may include:
Account Registration Information
When creating an account, we ask for necessary registration information to verify your identity and ensure compliance with regulatory requirements.
Device and Browser Information
We collect technical data about the devices and browsers you use to access our platform. This helps us improve our services, manage security, and optimize user experience.
Usage Analytics and Behavioural Data
To enhance our games and better understand user preferences, we gather anonymous analytics data on gameplay patterns, login frequencies, and other relevant information. We do not collect sensitive data or share it with third parties for advertising purposes.
Cookies and Tracking Technologies
Our platform uses cookies to provide a seamless experience, customize offers, and track engagement metrics anonymously. Cookies are cleared upon each browser session's conclusion, ensuring no personal data is retained.
Communication Preferences
You can control the types of communications you receive from us by adjusting your account settings or opting out through our contact form.
Data Storage and Retention
We store user information for a minimum period to ensure compliance with regulatory requirements, after which it will be securely deleted. We prioritize minimizing data retention while maintaining essential operational and security logs.
Security and Account Protection
To prevent unauthorized access, we implement robust account protection measures:
Your device's local security features should also protect against phishing attacks or malicious login attempts. If you suspect a breach or compromise your account, please contact our support team immediately.
User Rights Regarding Personal Data
You have the right to access, correct, update or delete PII within reason and as permitted by law. Please note that providing certain data is necessary for accessing our services.
If you'd like us to remove any information from our records due to its outdated nature, please submit a request through our support form specifying which information should be deleted.
Age Restrictions and Minor Protection
We maintain robust age checks during account registration. Players are required to confirm they meet the minimum age requirement for participating in sweepstakes-style games under applicable laws.
For minors (users younger than 21), we recommend using parental controls or seeking guidance on responsible gaming practices from trusted authorities, such as GamCare.
Compliance with Applicable Privacy Regulations
We strive to maintain a high standard of data protection and operate within the requirements set by relevant regulatory bodies. Our commitment ensures adherence to principles that prioritize user privacy while providing an engaging experience.
By using our platform, you agree to abide by these policies, which may change periodically as laws and regulations evolve.
